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What is a prepaid phone card and how does it
work? |
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Prepaid phone cards is a service provided by
various telecom companies that sell their
service in advanced. When you buy a prepaid
phone card from PhoneCardASAP.com, you are
paying for long distance connection time in
advance. When you make calls using the phone
card, the card's value is deducted based on
connection fee, duration of connection,
surcharges and any maintenance charges
associated with the phone card. |
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What's the difference between prepaid phone
cards, phone cards, prepaid calling cards,
calling cards, long distance phone cards? |
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They refer to the same thing; prepaid long
distance service from telecom companies that
produces these cards. You pay for your long
distance service in advanced. You do not
have to pay for any monthly fees, sign up
fees or need to sign a contract. This kind
of long distance service is getting more and
more popular because the rates are
decreasing faster in this area than in a
post long distance service. |
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How do you deliver the phone cards that you
sell? |
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We deliver all our products online. Meaning
that you will not get the physical phone
cards in your mail. All you need to use a
phone card is a TOLL FREE/Local Access
Number and Personal Identification Number
(PIN) for the card. We deliver all these
information INSTANTLY from us via email. |
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What are your operating hours? Can I buy
phone cards in the middle of the night? |
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We selling
our phone cards
24/7/365 days. YES! you
may buy phone cards from us in the middle of
the night from the comfort of your home. No
more driving down to a convenient stores
that sell phone cards. |
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How do I use a phone card? |
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To place calls, you must use a touch tone
telephone. First, dial the toll free access
number provided. Then, wait for the message
asking you to input your pin number. You
will then hear another message stating the
value that remains on that specific pin.
Next, dial the destination telephone number.
A final recorded message will state how many
connect minutes are available to that phone
number/calling destination. |
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Do the rates on your cards change, depending
upon the time of day? |
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No. All of the calling cards/phone cards we
sell have the same rate 24 hours a day, 7
days a week. |
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Can I use these phone cards anywhere in the
United States? |
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Our cards can be used to make calls from all
US states except Alaska and Hawaii unless
otherwise stated on the card
information. Some cards may be able to used
from Canada. |
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My phone card says Invalid after entering
the PIN given. What do I do? |
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Calling card manufacturers usually change
access numbers when they change carriers.
The result is that they have some batch of
cards with the old access number and some
new batch with the new access numbers.
Sometimes even up to 3 access numbers. Thus,
causing PINs to be invalid when using a
wrong different access number. Please make
sure to try ALL the access numbers that were
given to you before contacting us. Most of
the time, "Invalid PIN problem" is caused by
using a wrong access number. However, if you
tried all the access numbers and still not
working, please do not hesistate to contact
us right away. |
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What should I do if I have a problem using
my phone card? |
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The best thing to do is to call the customer
service number we provide with your pin.
This toll free number connects you to the
service department at the company that
controls the access number and value of the
pins for their phone card. However, if you
do not receive a proper attention, please
feel free to give us a call. |
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What is a connection fee and when is it
charged? |
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For phone cards with connection fee (we
state clearly if a phone card has a
connection fee.), connection fee is charged
anytime there is a connection, even if the
connection is made to a wrong number, an
answering device, or voice mail. The
connection fee reduces the available minutes
on the card. There is no connection fee
charged if there is no answer. If your card
is wrongly deducted for a call that did not
go through, please contact the customer
service of the phone card. They should be
able to credit back the connection fee to
your phone card. |
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How long will my phone card last? |
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Phone cards should be used within 90 days of
first use, or 90 days of purchase whichever
comes first. |
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How are rates and minutes computed? |
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The usable minutes are determined by
deducting the connection fee from the face
value of the card, and dividing the result
by the rate per minute. All minutes shown
are based on only one call and one
connection fee. Please look at the poster
posted for each card (can be found in the
phone card's details page) for most accurate
minutes/rates. |
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Why do you calculate available minutes based
on one call? |
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This is a convention adopted by the phone
card companies to make it easy to compare
various cards total connect times. |
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Are there any other charges made against my
credit card when I buy a phone card? |
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There is a $1 service charge for orders of
less than face value $20. For any order $20
or greater, the service charge is waived. |
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Is all my personal information safe and
private with you? |
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Absolutely! We never sell or share any
information with anyone else. All credit
card information is encrypted, when entered
any time the lock Icon is visible. Never
enter your credit card information when the
lock Icon is not shown on the screen or in
any email you send to anyone. |
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Are the rates any different if a cell phone
is used in the call? |
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Yes. Calls made from or to cell phones are
priced at a higher rate due to the extra
technology involved in completing the
connection. |
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When does a call connect? |
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All pins are computer recorded. The actual
call begins 30-45 seconds after the
connection RING, not when there is an
ANSWER. If you do not get an answer in the
first 30-45 seconds, after the first ring
Please hang-up and call again. |
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